Before placing an order, please carefully read our terms and conditions of purchase, as they are subject to change. By confirming your purchase, you agree to these terms. Your purchase is confirmed when you receive a confirmation email. Ensure that all the information you provide, such as your name, email, and postal address, is accurate. Note that individuals under 18 years of age require parental consent.

Orders

Our website khoshthelabel.com is open 24 hours a day, but it may be closed for maintenance. Of course, we aim to perform such maintenance services during the night.

If you place an order during weekends or Swedish public holidays, your order will be processed on the following business day.

We will only accept your order if your payment details are correct and if we have no reason to believe that you do not comply with the requirements of our Terms and Conditions. We reserve the right to cancel your order, without being liable for compensation or other costs, in the following situations:

- If your payment details are incorrect or cannot be verified

- If there’s an error on the website, such as payment error, etc.

- If we have reason to believe that you are under the age of 18 or your order is placed with the purpose of committing fraud, etc., or placed in connection with a criminal offense or other unlawful activities.

We reserve the right to cancel your order or part of your order if an item is out of stock. If your order consists of more than the canceled item, the remaining order will be sent.

Prices & payment

All prices are stated including VAT and duties. The applicable price is the one stated in respect of the relevant item on the date of placing the order. Your payment will be charged to the payment method you have selected when your order leaves our warehouse for delivery.

All prices quoted on the website for items, delivery, and other costs include VAT and other taxes/duties. Costs relating to delivery, freight, and postage may vary for each order. Delivery costs will be indicated on a separate line in your shopping cart and on the billing page, as part of the total amount of payment.

KHOSH reserve the right to amend prices, fees, and/or other costs stated on at any time, e.g. due to changes in VAT-rates or other public fees and charges, increase in cost levels, or as a result of the usual development in retail prices.

If the destination country is outside the EU, any customs or import duties charged once the order reaches its destination country must be paid by the recipient of the order. We often have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. You may want to contact your local customs office for further information. Customers from the UAE do not pay duties and taxes when shopping with us.

Payment options

At KHOSH, we strive to offer a secure payment experience for our customers. We use Shopify's payment processing system to ensure that your transactions are handled with the highest level of security and efficiency. We accept a variety of payment methods for your convenience.

Products and their delivery costs are paid at the checkout of our online store in connection with the order. You can select your preferred payment method.

Returns & refunds

All items can be returned within 14 days of receiving the order. Your returned items must be in the original condition, unworn, unused, with labels attached and sent back in their original packaging. Worn pieces will not be accepted for return. Please make sure to keep the receipt in case the package gets lost on its way back to our warehouse.

We aim to process your refund within 10 days of receiving the returned package to our warehouse. The refund will be processed back to the credit card used at the time of purchase. Please note that it may take 7-10 business days for your bank or credit card provider to complete the transaction. Thank you for your patience during this process.

Unclaimed parcels

Please note that uncollected shipments will not be considered as returns. If you do not collect your parcel, the package will be returned to us. Please be aware that a fee of €20 will be charged to cover the handling costs for any uncollected orders.

Exchanging

Unfortunately we do not offer direct exchanges. If you wish to change your purchase to a different size, color, or style, please return the item and place a new order through our website. We are always here to assist you if you have any questions along the way.

Faulty items

When we ship your products, we do our best to make sure that the products are of top quality and in perfect condition. If you receive a damaged or defective item, please notify us within 7 days of receiving your order. Contact us at shop@khoshthelabel.com with your order number and clear photos of the issue.

Please note that pilling is typically not considered a reason for a reclamation, as it is a natural effect caused by the wear of wool and cashmere.

Claims

If your item is defective, the rules on defects set out in the Swedish law. KHOSH reserves the right to reject complaints on items which have not been handled correctly and according to instructions. Especially styles with sewn-on parts such as buttons should be treated with great care, including knit and silk items. It is not considered to be a claim if the fit, material, color, or quality of the item do not live up to your expectations. Please contact us if you have any questions in this regard.

Force majeure

KHOSH are not responsible for delays or failure to meet our obligations in relation to the Terms and Conditions if the delay or the non-compliance is due to events beyond our control (force majeure). For as long as a force majeure situation persists, KHOSH are relieved from performance of their obligations.

We are not liable to you if, after the placing of your order, circumstances arise which prevent or delay our delivery of the order. Such circumstances include external circumstances beyond human control; war, mobilization, telecommunications/customer infrastructure breakdown, external security incidents (e.g. hacker attacks, computer virus attacks, or destructive behavior by a third party), natural disasters as well as natural conditions making it impossible to process your order, strikes, lockouts, fire, blockades, vandalism, orders by public authorities and/or rights holders, outbreaks of epidemics or pandemics, global health emergencies, and other circumstances beyond our direct control.

Liability

KHOSH’s liability for any and all claims, including damages, is in any circumstances, except in case of force majeure, unlawful intent or gross negligence, limited to an amount equal to the price of the item purchased by the customer relating to the dispute. The aforesaid monetary limitation applies regardless of the basis hereof and includes claims based on acts of negligence, strict liability, breach of warranties, penalties, liquidated damages, and/or punitive damages.

KHOSH assumes product liability towards consumers in accordance with applicable law without any limitations.

Customer care

If you have any questions, concerns, or need help, please contact our Customer Care at: shop@khoshthelabel.com